Credit Guide

Lender: Miracle Car Finance Pty Ltd

ACN: 121-367-226
Australian Credit Licence No: 389307

We are required to give you this guide by law. It acknowledges your right to ask us about any assessment we may make, our financial
services and where appropriate, the recommendation of using one credit product over another. In the unlikely event you may be dissatisfied
with what we do or have done, this guide also provides direction on what you need to do to remedy your dissatisfaction.


Before we can recommend any financial product to you, the law requires that we make an assessment of your current financial situation
and objectives to ensure any credit product we may offer meets your needs. To do this, we will make reasonable enquiries and ask you to
provide verifiable information directly or, where we deem it appropriate, we may obtain it from others whom we may contact. Some of
these steps may be required by law.

Please note we will not allow you to enter into a credit contract or increase a credit limit on any existing credit contract if:

a. it is likely you could not fulfil, or only do so with substantial hardship, your financial obligations to us under the contract; or
b. you could only meet your financial obligations to us by selling your family’s main home; or
c. the credit contract will not meet your requirements or objectives; or
d. any regulation under the National Consumer Credit Protection Act 2009 (Cth) prohibits us from doing so.


Should you want a written copy of our assessment, free of any charge, you may ask us to provide it:

a. before you either enter into a credit contract or we increase your credit limit on any existing credit contract you may have with us; or
b. at any time up to seven (7) years from the date you signed the contract or obtained the credit limit increase on a particular credit
contract with us.

The law imposes time limits on us giving you this information. We have seven (7) business days from when you make your request to
supply it if your enquiry is made within two (2) years of the date you entered into the credit contract, otherwise we have twenty one (21)
business days to do so. If we have bought your debt from your original credit provider, we have an additional eight (8) and four (4) days to

Note: – We are not obliged to give you a copy of the assessment where we do not provide you with the credit or increase the credit limit.


Business relationships are built through trust, openness, honesty, integrity, consistency and respect towards others. Sometimes, though,
there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit
contract. We recognise communication is the key to solving these difficulties and the steps below will assist both of us quickly get our
relationship back on track.

Step 1 If you are dissatisfied with something we’ve done, we encourage you to phone us and explain your concern(s). We can usually resolve the matter(s) amicably, without delay.

Step 2 If you’re still not happy with our response, you should contact our Internal Dispute Resolution (IDR) Manager, Chris
Barsha by telephoning (07) 3299 2972 as soon as possible. We may ask that you put your complaint in writing to us so
that we may investigate it further. You can email it to us on

Step 3 Should you still be dissatisfied after using both of the above steps, you may contact our ASIC-approved External Dispute
Resolution (EDR) provider, . You can contact them at no cost by writing to GPO Box 3, Melbourne Victoria 3001
,telephoning 1800 931 678 (free call),emailing,or via their website,

Please note that you must have gone through our IDR process first before doing so. If you fail to do so, the matter will be
referred back to us to resolve in the first instance.

Disclaimer: This page was last updated on 12/10/2021 the conditions outlined are subject to change, for the most current version contact our office.